Return and Refund Policy
Thank you for choosing to shop with us! We value your business and strive to provide you with the best products and services. However, we want to ensure that you fully understand our policies before making a purchase. Please read the following carefully:
All Sales Are Final
At Sun Business International, all purchases are final. Once an order is placed and payment is processed, we do not accept returns, exchanges, or offer refunds under any circumstances. This applies to all products, including but not limited to collectible items, merchandise, and any other goods offered for sale.
Why No Returns or Refunds?
We take great care in ensuring that all of our products meet high-quality standards and are accurately described on our website. As we deal with collectible items, such as Pokémon cards and other rare merchandise, the nature of these products means they are highly specific, and resale may be impacted by condition or demand. As such, we do not accept returns or refunds to preserve the integrity of our marketplace and protect against fraud or misuse.
Order Accuracy
We strongly encourage you to double-check the details of your order before confirming your purchase, including product specifications, sizes, quantities, and any other relevant information. Once the order is submitted, it cannot be changed, and we cannot issue any corrections. If you need assistance with an order before finalizing it, please contact us immediately, and we will be happy to assist you.
Damaged or Defective Items
While we strive for the highest level of quality control, if you receive an item that is damaged or defective upon arrival, please contact us within 14 days of receiving your order. In such cases, we will review the issue and determine whether a replacement or a store credit is applicable. Please note that this policy does not apply to items that are damaged due to misuse or mishandling after they are delivered.
Product Description and Imagery
We make every effort to ensure that product descriptions, images, and details on our website are accurate and up-to-date. However, slight variations in color, design, or packaging may occur due to lighting conditions or screen settings. These variations do not constitute grounds for returns or refunds.
Customer Responsibility
It is the customer's responsibility to read and understand this policy before making a purchase. By completing your order, you acknowledge and agree to the terms outlined here, including our no-return, no-refund policy.
Contact Us
If you have any questions or concerns about your order before making a purchase, or if you receive an item that is damaged or defective, please contact our customer support team immediately at [contact information]. We are here to help and ensure that your experience with us is as smooth as possible.